- DO I NEED TO REGISTER TO PLACE AN ORDER?
- WHY SHOULD I REGISTER?
Our sign-up process is fast, easy and will save you time for future purchases. Your shipping and billing information will be saved for future purchases, so you don't have to enter again. You can add items to your shipping cart and proceed with your order later. Your cart will be saved for a later time. All cart items are still subject for availability upon checkout.
- WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments via:
Debit and Credit Cards via PayMaya
GCash and PayMaya via PayMaya
- WHAT OTHER CHARGES DO I HAVE TO PAY FOR?
International orders will be charged a small handling fee. Custom duties, clearance and taxes shall be shouldered by the customers and are not included in the order billing.
- IS MY PRIVACY AND PERSONAL INFORMATION SECURE ON YOUR SITE?
Our site and all payment channels are safe and secure.
- CAN I MODIFY OR CANCEL MY ORDER?
Once an order has been placed it cannot be modified or cancelled. Please send us a message via chat button or email us at firstname.lastname@example.org
- HOW LONG DOES IT TAKE FOR MY ORDERS TO BE PROCESSED
- HOW DO I KNOW THE STATUS OF MY ORDER?
Customers will receive status updates via e-mail. Registered users may view status of their orders via the My Account page
- WHAT ARE THE SHIPPING OPTIONS YOU OFFER?
We ship nationwide (Philippines) via Ninja Van. Shipping rates will vary depending on your location and on the weight of the product purchased.
We ship international via DHL Express for door-to-door deliveries worldwide. Shipping rates vary depending on your location and weight of the parcel. A handling fee will be charged.
Ninja Van & DHL require your phone number, which is why it is requested during checkout.
- WHAT IS THE DELIVERY LEAD TIME DURATION?
Shipping lead time depends on the transportation capacity of the logistics company.
The estimated time frame for the different areas are:
- 2 to 3 days for Metro Manila
- 3 to 5 days for Luzon
- 5 to 10 days for Visayas & Mindanao
- HOW DO I TRACK MY PACKAGE AFTER IT HAS BEEN SHIPPED?
You will receive an email confirming shipment and will include tracking information from the courier.
- CAN I SHIP VIA A COURIER OF MY CHOICE?
Please contact us via chat button or email us at email@example.com for special orders.
- I RECEIVED A DAMAGED / WRONG / INCOMPLETE PRODUCT
Products purchased from our THE ORGANIC LAB website may be refunded or exchanged within 14 days upon receipt of the items under the following conditions:
1. Customer received a damaged product (manufacturing defect)
2. Customer received a wrong product
3. Customer received an incomplete product
Customer is entitled to a refund if there is a missing / defect / damage in the quality of the product. Customer must submit a photo of the concerned item for refund or exchange. Please email us at firstname.lastname@example.org to facilitate refund / return / exchange.
- CAN I RETURN OR EXCHANGE MY ITEMS PURCHASED?
Due to hygienic purposes, THE ORGANIC LAB reserves the right to refuse return or exchange items already opened and not damaged, and used.
- CAN I RETURN OR EXCHANGE TO YOUR STORES OR SIMILAR PLACES?
You may only return or exchange the product/s to this THE ORGANIC LAB online store. Please contact and e-mail us first at email@example.com to coordinate with us to facilitate your return or exchange.